Holding Waste Haulers Accountable
Posted by Councilmember Englander on January 12, 2018 at 3:32 PM
This week, I joined my colleague Councilwoman Nury Martinez in introducing legislation to address the numerous complaints of missed pickups and exorbitant rate hikes reported by businesses and customers during the roll out of the City's new waste hauler franchise agreement otherwise known as RecycLA.
The motion requires the Bureau of Sanitation, the RecycLA service providers, and the City Attorney to appear before the LA City Council to answer for the reported 28,000 missed pickups and numerous reports of overcharging that have taken place during the transition to the new program.
I voted against the new program because it decreased competition and service options for commercial properties and multifamily residences. Since the transition to the new program began, I've hosted office hours with customer service representatives at my office's Community Service Center in Chatsworth to ensure that customer complaints are heard and addressed.
With the program in its sixth month of implementation, it is imperative that Council be fully informed of the issues and challenges being experienced during this initial implementation. This thorough briefing will help us and the public gain a better understanding of the full scope of challenges currently facing the program and what needs to change to improve the customer experience.
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